Returns

If for whatever reason you need to return an item, you can do so by following the instructions below, but please read our Returns Policy below before returning your items. If you are not sure and need to clarify anything then please contact us first.

 

Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

 

Return Instructions

1. Download our Returns Form (Download PDF - Download DOCX)

2. Fill in the form and return your item and the form to our PO BOX below:

My Sex Shop
PO BOX 228
Hitchin
Herts
SG4 0WW